Even the smallest social networks have a large staff of specialists who can solve almost any problem that arises at any time. What can we say about the giants from the series or VKontakte, whose staff probably amounts to tens of thousands of people...

Despite the fact that such Internet projects are as easy to use as possible, some project participants still have problems with the site. Moreover, these are often difficulties that can be solved in just a few seconds. For example, a person may not know how to change their date of birth. It is precisely for such questions that a technical support service is usually created.

If we talk about VK, then, as far as we know, the social network uses a large number of agents to whom you can ask any question regarding the project. However, some people ask support tricky questions that are remotely related to the site and support agents, however, still answer, sometimes even with humor.

Very often this question arises - is it possible to call VKontakte technical support? No, you can't do that. Of course, such a huge structure has an official phone number, but you won’t be able to solve the problem with it - all questions must be asked only through the online form.

How to ask a question to VKontakte support service?

A new page will open where you can see the most frequently asked questions. Just above there is a search bar where you can enter your question.

We ask any question, for example, “the page was blocked.”

A “None of these options apply” button appears at the bottom of the dialog box. Click on it, a sign will appear indicating the waiting time for an answer, after which you need to click on the “Ask a Question” button. On the newly opened page you can tell us about your problem in more detail. When finished, click “Submit” and wait for a response from the agent.

As you can see, there is nothing complicated about this. We, in turn, advise you to look for answers to your questions regarding , in the vastness of the RuNet, since with a 99% probability the answer has already been voiced more than once. In addition, you put less strain on your support team.

Well, if you have any questions for us, ask them in this thread, we will try to answer them.

VKontakte is the most popular site on the Russian-language Internet. The service team of this resource receives many messages from site visitors every day, and in order for your specific request to be accepted and considered as quickly as possible, you need to know how to correctly contact Vkontakte technical support.

First of all, let’s clarify what problems support agents will help you solve:

• Difficulties accessing the site;
• Questions regarding security policy, confidentiality of personal data;
• Consultation on promotion and advertising on the website;
• Information about verification and assignment of official status to the page;
• Complaints about user behavior, content, reports of copyright infringement;
• Information about official phone applications, as well as applications within the site.

Before you write a request, you should remember the following:

1. Not everything that anyone finds inappropriate or offensive should be immediately removed. It is necessary to review the content after a complaint, and this may take a certain amount of time;
2. To consider a specific case, a single user request is sufficient. You should not send several identical messages, or ask your friends and acquaintances to duplicate complaints in the hope of increasing the speed of their processing;
3. No need to worry about clicking the complaint or feedback button by accident. All messages received by the VK support service are carefully checked, and only after verification can someone’s account be blocked.

How to write to a support agent

To get help from the VK support service, go to the “Help” section, it is located in the menu on the right side of the page. In the section we see an information block where a list of the most frequently asked questions from users is detailed. It also states that due to the large flow of requests, the “contact us” button is temporarily unavailable.

If the issue that has arisen cannot be resolved using this information, here is a link to go and further communicate with the agent.

How to contact VK support

There is an alternative way to contact specialists. As in the previous version, open the “Help” page and see the help. Click on any item, and in the window that opens, click on the item “This does not solve my problem,” then “I still have questions.” A window opens indicating the approximate processing time for the issue. At the bottom of the message, click on the “Ask a question” button. In the window that opens, we outline the essence of the problem.

Appeals and answers to them are displayed in the “Help” section, in the “My questions and answers” ​​tab.

Contacts and support numbers

Unfortunately, VK technical support does not have a direct free hotline. Contact with technical service is possible only on the official website, at: vk.com/support. Email for contacting the VKontakte press service:

• [email protected]

E-mail for information regarding cooperation:

• [email protected].

The question of communication with the VKontakte administration has always worried users of the social network, because even despite the simplicity and high ergonomics of the site, there are still quite a lot of questions regarding the functionality of the resource, or any other tasks. It’s probably worth immediately upsetting those users who are looking for a phone number to contact the VKontakte administration. There is simply no such phone. Without a doubt, such a huge corporation has some kind of telephone, but it is not intended for user consultation. Imagine how much money it takes to maintain a huge staff of operators. There are millions of users on VKontakte, and approximately the same number of questions interests this army of users, even despite the excellent section that contains answers to the most popular questions. It is much easier to answer all questions online. For these purposes, support agents are used, which you have already mentioned. Many users say that answers to questions come much faster from agents than from the administration of the social network itself. Despite this, this material will be devoted to communication specifically with VK administrators.

As mentioned above, VKontakte has a good question-and-answer section, so do not rush to immediately write to VK technical support if any difficulties arise. It is possible that the answer to your question is already present in this very section. Finding a list of all questions asked in VK is very simple:

• Log in to the social network.
• Find your avatar at the top right.
• Click on the checkmark to open the profile context menu.
• Next, click on the link: “Help” (see image above).

This way you will find yourself exactly on the page where you can write to the Vkontakte administration. Here on the page you will see a field at the top for the question you are interested in and three tabs (see picture below):

• Help.
• A list of questions.
• My questions.

In the section called: “Help”, all popular questions are divided into categories for the convenience of the user. In the “List of Questions” category you can see what Vkontakte users are most interested in. That is, the second tab will contain a list of the most popular questions. And finally, the last tab on the page is “My Questions”. This contains a list of everything you have ever asked the VK administration about. Of course, among the huge variety of questions, you will not find direct answers to questions about increasing the popularity of a page, increasing the number of likes, or increasing the army of subscribers. In order, for example, for your online publications to get a lot of likes (hearts), to make more friends,.

Let's return to our question. So, you have studied the entire section, but, unfortunately, you have not found a clear answer. The administration immediately advises you to try to rephrase the question itself using other keywords. Also check the wording for common typos. Is everything as it should be? In this case, click on the link with the anchor: “write to us,” as shown in the picture above.

Now, we can say with confidence that you know how to contact the VKontakte administration. After clicking on the specified link, you will be taken to the page, the screenshot of which is shown below. Please note that now, in addition to those described above, a new tab has appeared called: “New question”.

Everything here is also very clear: there is a title field where you will be asked to briefly describe the problem (question) that has arisen, and there is a second text field where you must try to fully reveal the essence of your question. If necessary, you can attach to your question any screenshot (image) or document that helps reveal all the nuances of the problem. After correctly filling out all the listed fields, click on the “Submit” button. Now all that remains is to wait for an answer, which can take quite a long time. If you have no particular desire to “jump” on the links described in the post, just type in your browser the address that we depicted in the top picture (vk.com/support?act=new&from=n&title).

In this article we solve the problem of communication with VKontakte technical support, as well as how to write correctly in order to receive a satisfactory response from the administration. Read more in the article.

Hi all!
In this article I will show you how to write to VK technical support, as well as how to properly communicate with the contact administration; your request or wish will be approved in 9 out of 10 cases).

There are many reasons for contacting the VKontakte administration.
With all this, the new contact design is not easy to understand, and sometimes you need to act instantly!
I wrote letters to contact administrators more than once, and almost always received the answer I needed.
More about everything below.

I show you step by step how to write to the VKontakte administration

The first thing I want to note is that if a person spams, that is, sends out advertisements to buy something, join his community, sends out materials for adults, offers votes for free.
In such cases, you usually don’t have to write to the VKontakte administration.
Just click “complain” and indicate the reason.
As a rule, for such major offenses, VK admins ban scammers almost instantly (usually 15 minutes is enough).

In cases where there are a lot of advertisements in the community (no more than 3 advertisements per week are allowed), violence, pornography, ethnic hatred are promoted, or there are a lot of such pictures, photos or posts on the account page, often clicking on the “complain” button may not produce results .

In such cases, you either need a lot of people to complain (press a button), or write to the VKontakte administration.

How to write to admins in a new contact?
1. In the upper right corner, next to your avatar, click on the triangle.
2.Then, select “help.”

3. On the page that opens, write in the search for questions, you will be offered many similar questions and answers to the one you asked. You go down. Look for the inscription “None of these options are suitable”

After this, you can ask the VKontakte administration a question.
If you did everything correctly, this sign should pop up.


4. Click “ask a question” accordingly

The downside of this method is that you have to wait a long time for an answer.
I’ll tell you more, the approximate time shown can be multiplied by 3.
On average you have to wait 3 days for a response.

Plus, from a letter to the administration in contact, your letter will definitely be considered and a response will be given.

How to correctly write a complaint or request to the VKontakte administration

I had many letters to VK support.
Almost always I received the answer I needed from them).
The most remarkable case was when my community was blocked for changing the topic).
Well, as it were, I had nothing to catch in my topic, and the one I changed to was in first place in the search for a contact.
Every day the group grew by 300 - 500 subscribers due to arrivals from search.
Apparently not everyone liked it).
Someone knocked on VK admins, the public was blocked).
Unblocked it in a week.

How did I do this?
Wrote in tech. VKontakte support, they say, what happened?
Well, everything is as it should be, hello... I'm the admin... blah... blah... please tell me...
They answered for changing the topic.

I am writing in the next letter.
Sorry asshole, I didn’t know, they say this won’t happen again, I’ll delete all non-thematic posts.
The answer is, like, don’t do this again, the public has been unblocked, let’s quickly change its name and delete the shitty posts

In fact, that community was 3 years old, the last year it was not active at all, there were about 100k subscribers.
I didn’t need it, so I sold it a week later, fortunately there was a crowd of people willing).

• Guys, you need to communicate with the VKontakte administration extremely politely.
  Well, pretend that you didn’t know the rules, turn on the fool
• Write legibly, not a jumble of words. A clear question means a faster answer.
• No need to ask the same question more than once! Wrote, wait for a response.

Of course, if you use a parser, send mass spam to user groups or walls, polite communication is unlikely to help you; after all, these are the worst offenders for contact).
For everything else it will help, verified).
It was an article on the topic: how to write to the VKontakte administration.
If you have any questions, I will be happy to answer.
And that's all I have for today,
Bye everyone!

The social network VKontakte recently introduced a convenient FAQ in which users can find answers to most of their questions. However, questions may always arise, the answer to which can only be given by the VK support service. Today we’ll talk about how to ask your question.

There is a menu at the top of the page. Find the “Help” item in it and click on it.

You will see a list of popular questions. Once again, make sure that your question is not answered here. If you are convinced, then click on any of the items, for example, “My page has been blocked.”

A small menu will open. In it, select the “I still have questions” option.

You will see in front of you the approximate waiting time for a response. Click on the “Ask a question” button.

Finally, write a subject and your message. The more detailed you describe the problem, the higher the likelihood of solving your issue. When finished, click the “Submit” button.

The message has been sent and is awaiting processing. Wait for a response from support.